Phone
AI phone agent for businesses in Serbia
A voice agent answers a regular call when you cannot. On the number clients already have.
IRISConnect is an AI receptionist for small and mid-size businesses in Serbia. The voice agent answers a regular phone call over VoIP SIP, on the number you already have. It answers from the data you enter and books a Google Calendar slot only after the calendar accepts it. It does not pick up Viber or Telegram calls. Viber, WhatsApp and Telegram are separate chat services.
What an AI phone agent is
An AI phone agent is a voice assistant that picks up instead of you. The client dials your number. The agent answers from what you entered: services, prices, address, hours, parking, rules.
Search also calls this an AI receptionist, AI secretary, AI phone assistant or AI voice agent. It is one product. It is not a human call centre and not a chatbot that only sends a link.
In Serbia clients still call first. Phone is the main channel. You add chat only if you need it.
What a call looks like
The client calls. IRIS answers in Serbian. It gives a price or an open slot. If the client interrupts mid-sentence, the agent stops, listens and continues.
When the client confirms a time, the booking goes into Google Calendar. If the calendar says busy, that time is not offered. If a fact is missing, the agent says so instead of inventing a price.
What it does and what it does not
It can answer 24/7, handle common questions and book, change or cancel a slot in the calendar you connected.
It does not pick up Viber, WhatsApp or Telegram calls. Those are message channels, billed on their own. It does not replace you on hard conversations. It does not invent free time. You need a VoIP SIP provider and a number — your number stays yours.
Who it is for
Salons, clinics, dentists, physiotherapists and auto workshops that miss calls while they work. Other small teams whose hands are busy when the phone rings.
If you want an AI call centre with dozens of lines and supervisors, this is not that. IRIS answers your number, like reception, not someone else’s switchboard.
What you need to start
A VoIP SIP account, a phone number and Google Calendar. You enter services and rules in the panel. Chat channels are optional.
Starting price is from €29 per month for one channel. Phone answering is in Growth from €59. The final price depends on channels and volume.
AI receptionist, a person, a chatbot or a call centre
| IRIS | Human receptionist | Chatbot | Call centre | |
|---|---|---|---|---|
| Answers your number | Yes | Yes | No | Usually not |
| Works at 22:00 | Yes | No | Yes | Expensive |
| Books your calendar | Yes | Yes | Rarely reliable | Rarely |
| Cost | From €29 / €59 | A salary | Cheaper, weaker | More expensive |
- Stays on your existing number.
- Does not invent prices or slots.
- Books only after the calendar confirms.
- Not a Viber or Telegram voice call.
- Not one agent on every channel. Each channel is turned on separately.
- Speech and answers are in Serbian.
Phone as the main channel: from €59 per month. One channel to start: from €29.
Who it is for
Common questions
What is an AI receptionist?
An AI receptionist is a voice agent that answers your phone number, answers business questions and books appointments. With IRIS that happens on a regular call, over VoIP SIP, from the data you enter.
Is there an AI secretary for small businesses in Serbia?
Yes. IRISConnect works as an AI secretary for salons, clinics and workshops in Serbia: it answers, gives a price or address and writes the slot. It is not an office employee and it does not run your email.
Can an AI agent answer the phone?
Yes. That is the main service. The client dials the number they already have. The agent picks up a regular call. They can interrupt mid-sentence — it listens and continues.
Is this an AI call centre?
No. A call centre takes other people’s calls on someone else’s switchboard. IRIS answers your number, like your reception. There is no operator shift and no outsourced team.
Does it work on my existing number?
Yes. The number does not change. You need a VoIP SIP provider. Clients dial the same number as yesterday.
Does it speak Serbian?
Yes. The agent speaks Serbian. It is built for businesses that work in Serbia and clients who call in Serbian.
What does automatic phone answering mean?
The agent picks up when you cannot, including after hours. It only offers slots inside your calendar.
Let the agent pick up instead of you.
Send it a Telegram message or book a short demo for your number.