Telegram
The webhook is registered from the panel, in one click. The bot starts receiving messages and replies in the same thread — as if the client were writing to a person at the desk.
“Any Friday morning slots?”
AI booking assistant
The appointment is booked while the client is still writing.
IRISConnect replies on Telegram, Viber and WhatsApp, holds the conversation and writes the slot into your Google Calendar. No menus, no waiting, no fake confirmations.
Telegram Viber WhatsApp
Live calendar Confirmation before booking Reminder before the visit
Interactive Playground
Viber → Google Calendar · 13 seconds
Live0:00 / 0:13
IRISConnect
online · replies instantly
Message...
Studio IRIS
Google Calendar
Friday, 2 October
M
28
T
29
W
30
T
1
F
2
09:00
10:00
Ana Petrović
10:00–10:45
11:00
11:30
open
14:00
Service
14:00–14:30
Client writes on Viber
Product
A receptionist that lives in chat
IRISConnect is an AI assistant that sits in the channels your clients already use and does the job of a receptionist. When someone asks for an appointment, it checks your Google Calendar, offers only open times, asks for a name and an explicit yes — and only then writes the event.
No new app, no form, no hand-off to a phone call. The client stays in Telegram, Viber or WhatsApp. You stay in the calendar you already watch. If a slot disappears or the calendar is not connected, the bot says so. It never confirms a booking that was not saved.
Channels
Where your clients already write
No new app. The message arrives on the channel they use, the assistant understands the intent and books it.
Viber
Same flow as Telegram: connect the auth token, register the webhook, and clients write in Viber. The assistant reads the intent and books.
“I need to move my appointment.”
Clients stay in WhatsApp. Setup goes through Meta, while the same assistant handles the conversation, confirmation and calendar write as on the other channels.
“Book me for 11:30.”
Capabilities
What the assistant actually does
It is not a chatbot that sends a menu. It does reception work: finds a time, books, cancels and reminds.
Open slots
It reads calendar busy times and offers only hours that are truly free, inside your working hours.
Booking with confirmation
Before writing the event it asks for a name and an explicit yes. The appointment exists in the calendar only after the reservation succeeds.
Cancel and status
A client can ask about an existing appointment or cancel it. The bot does not guess — it checks the calendar.
Multiple locations
Each location has its own calendar and working hours. The assistant books where the client wants to arrive.
Reminders
An automatic message before the visit cuts no-shows, on the same channel where booking started.
No false promises
If the calendar is disconnected or a slot disappears, the bot says so. It never confirms something that was not written.
How it works
One conversation, job done
Every step is an action, not a hand-off. The client stays in chat; you see the new appointment in the calendar.
01
Takes the message
The client writes like a person. The assistant understands a booking, a cancellation or a question — no buttons, no IVR tree.
02
Checks the calendar
It looks up open slots by location, duration and working hours, in the moment. It offers only what is available.
03
Asks for confirmation
A name is required; phone and email are optional. Booking starts only after the client explicitly confirms the proposed time.
04
Writes the appointment
The reservation goes into Google Calendar. Only then the bot says it is booked and, if needed, sends a reminder before the visit.
Setup
From token to first appointment
No manual copying of a webhook URL for Telegram and Viber. The panel registers it; you connect the calendar.
- 1
Account and sign-in
You get an invite, set a password and enter the panel. Channels, locations and AI behavior live there.
- 2
Connect a channel
Enter a token for Telegram, Viber or WhatsApp. Telegram and Viber webhooks register from the panel; WhatsApp goes through Meta.
- 3
Calendar and location
Share the Google Calendar with the service account, enter the Calendar ID, working hours and appointment length.
- 4
First message
Write to the bot as a client. If it sees an open slot, it will offer a time — and book only after confirmation.
Who it is for
Where messages already replace the phone
Clinics and practices
Appointments over chat, without a busy line and without typing the same slot twice.
Salons and studios
The client books while scrolling. You see occupancy in the same calendar you already use.
Services and trades
A visit or repair is agreed in a message, and the slot is reserved immediately.
Offices with several locations
Each address has its own calendar. The assistant asks where the client is coming, then books there.
FAQ
Common questions
Yes. Appointments are written to the Google Calendar you connect for each location. The bot never says it is booked until the calendar confirms the reservation.
Telegram, Viber and WhatsApp. Clients write on the channel they already use — they do not download a new app.
A channel is connected by entering a token. Telegram and Viber webhooks register from the panel, in one click. Then you add a location, share the calendar and you are ready for the first message.
The bot clearly says booking is not available right now. It does not invent slots or leave the client guessing.
It can cancel an existing reservation and send a reminder before the booked time, according to the settings in the panel.
Demo
See what the first booked appointment looks like
In a short conversation we connect a channel and a calendar and send the first message. Write to office@irisconnect.rs. If you already have an account, sign in and continue setup in the panel.